Terms and Conditions

For simplicity and transparency, we have highlighted the following conditions:

• VoltView will use industry held data to generate your quote. This information is considered 'Personal Data' and we require your approval to use this information before we can proceed. Information such as your business meter number, current supplier and energy consumption are held centrally on industry approved databases. VoltView will use these databases to retrieve the information and generate an accurate quote.
• The circumstances under which VoltView will compensate Customers for any loss occurring as a result of an act or omission made by VoltView in carrying out the Services are set out in clause 9.
• You agree to allow VoltView to share your data anonymously—to help other businesses compare their tariffs too.
• A direct fee, paid by the Customer to VoltView, is applicable when a Customer subsequently decides not to continue with the transfer to the new energy supplier after having agreed upon a contract, in which case VoltView may charge a Contract Cancellation Administration Fee. See clause 4.12 for more information.
• VoltView will obtain quotes and arrange the contract based on the information provided by the Customer to VoltView. It is the Customer's responsibility to ensure that at the point of inputting their details into the VoltView Platform that all the Customer information is true, accurate, complete, reliable and current in all respects and to inform VoltView promptly if there are any errors and/or if any amendments are required. If any of the Customer information needs to be amended or rectified, this may result in the transfer being delayed or rejected by the Supplier. See clause 4.10 for more information.

If you have any specific questions in relation to our terms and conditions, our Customer Service team will be more than happy to help. Likewise, if you feel that we did not handle your issue in the right way or there is a problem we might be able to fix, please get in touch. Your views are very important to us. If we have not delivered the standard of service you expected, or if we made a mistake, we would like to know. We will investigate the situation and begin putting it right as quickly as we can. We don't want to make the same mistake again, so your feedback is very important to us.

VoltView Customer Service Team can be reached at services@VoltView.co.uk

Terms and Conditions Of Service

These Terms govern the use by the Customer of the VoltView Platform. Please read these Terms carefully before accepting these Terms and using the Services. By using the Services you signify that you have read, understand and agree to be bound by these Terms as well as the terms and conditions set out in our Privacy Policy. If you do not agree to these Terms and the Privacy Policy, do not use the Services.

1. Definitions and Interpretation

1.1 The following definitions apply to these Terms and Conditions of Service (the "Terms"):

• Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
• Call Centre: means the call centre operated by VoltView for the purposes of providing the Services.
• Commencement Date: has the meaning given in clause 2.2.
• Contract: the contract between VoltView and the Customer for the supply of the Services in accordance with these Terms.
• Contract Cancellation Administration Fee: has the meaning set out in clause 4.12.
• Credit Score Reference: means the credit rating requirements as required and identified by VoltView and/or the Supplier in order for a Customer to qualify for contracts with a Supplier, including Supply Contracts.
• Customer: means any non-domestic commercial customer who satisfies the eligibility requirements set out in clause 3.2 and to whom VoltView agrees to provide the Services to.
• Existing Supplier: means the Customer's existing energy/utilities supplier.
• Initial Subscription Term: means the initial term of the Contract, being 12 months from the Commencement Date.
• Intellectual Property Rights: means any and all intellectual property rights in or arising out of or in connection with the Services, including the Site and the VoltView Platform, and in the material published on them. This includes all trademarks, logos, business names, domain names, trading names, design rights, database rights, know how, trade secrets, goodwill and the right to sue for passing off, copyright and any other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
• Normal Business Hours: means between 09:00 and 17:00 on a Business Day.
• Quotation: means a quotation provided to the Customer by VoltView via the VoltView Platform, this is provided on behalf of a Supplier which sets out the terms and prices upon which a Supplier may be prepared to supply the Supplier Services to the Customer.
• Renewal Period: means the period described in clause 8.1.
• Services: means the price comparison service that VoltView agrees to provide to the Customer via the VoltView Platform, whereby the Customer is provided with impartial information on Suppliers' prices in relation to the services and products offered by the Suppliers, enabling the Customer to switch from an Existing Supplier to a Supplier itself.
• Site: means the website www.VoltView.co.uk.
• Subscription Fees: the subscription fees payable by the Customer to VoltView for the provision of the Energy Consultancy Portal Services platform (where applicable), as set out on https://www.voltview.co.uk/pricing.
• Subscription Term: has the meaning given in clause 8.1.
• Supplier: means any third party energy/utility supplier of gas, electricity and/or water utility contracts as listed on the VoltView Platform.
• Supplier Services: means the energy/utility supply services and/or products as may be agreed to be provided by a Supplier to a Customer.
• Supply Contract: means a contract between the Customer and energy suppliers for the supply of electricity and/or gas and any reference to Supply Contracts shall be construed accordingly.
• Supply Number: means electricity or gas meter point administration or reference numbers.
• Switching Service Supply Contract: has the meaning given in clause 4.9.
• Third-Party Service Provider: refers to a company we partner with to offer energy comparison services.
• VoltView: means VoltView Ltd, which is a company registered in England and Wales under company number 14864235, whose registered office is 20-22 Wenlock Road, London, N1 7GU.
• VoltView Platform: means the online price comparison and switching platform - portal.voltview.co.uk.

1.2. Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1.3 A reference to legislation or a legislative provision is a reference to it as amended or re-enacted. A reference to legislation or a legislative provision includes all subordinate legislation made under that legislation or legislative provision.

1.4 A reference to writing or written excludes fax but includes email.

2. Application of terms and basis of Contract

2.1 These Terms shall apply to the provision of the Services by VoltView to a Customer and shall apply in place and supersede any other terms or conditions contained or referred to elsewhere that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

2.2 The Contract shall commence when:

• 2.2.1 the Customer has confirmed its acceptance of these Terms, including electronically through the Site; and
• 2.2.2 VoltView has received the Subscription Fees for the Initial Subscription Term, payable by the Customer in accordance with clause 5.2 (the "Commencement Date").

2.3 The Contract shall continue for the Subscription Term.

3. Using the Services

3.1 In order to use the Services, the Customer will need to provide information via the Site and the VoltView Platform. VoltView may, in its discretion, refuse to agree to provide any Services to a Customer.

3.2 In order to be eligible to use the Services, the Customer must:

• 3.2.1 be a business or corporate entity that is resident in the UK;
• 3.2.2 be aged eighteen years or over (if a sole trader);
• 3.2.3 meet any Credit Score Reference required by VoltView and/or any Supplier; and
• 3.2.4 be able to provide VoltView with all such relevant information as VoltView may require in order to provide the Services to the Customer.

3.3 The Services are only to be used by the individual or company responsible for paying the gas and/or electricity bill.

3.4 By accepting these Terms the Customer is confirming that it gives VoltView permission to access the Customer's business energy data. This confirmation can only be given by the individual or company who own that data and are responsible for paying the gas and/or electricity bill.

4. Provision of Services

4.1 VoltView shall, during the Subscription Term, provide the Services and make available the VoltView Platform to the Customer on and subject to the terms of these Terms.

4.2 VoltView shall use commercially reasonable endeavours to make the Services and the VoltView Platform available 24 hours a day, seven days a week, except for:

• 4.2.1 planned maintenance carried out during the maintenance window of 20:00 to 02:00 UK time; and
• 4.2.2 unscheduled maintenance performed outside Normal Business Hours, provided that VoltView has used reasonable endeavours to give the Customer at least six Normal Business Hours' notice in advance.

4.3 The VoltView Platform offers a range of features that may include, but are not limited to:

• Energy Insights and Analytics: Availability of basic or advanced analytics is determined by the Customer's selected subscription plan.
• Data Visualisation Tools: Tools for visualising energy data are included, with capabilities varying by plan.
• Smart Alerts: Alerts for monitoring energy usage and contract milestones, available under specific plans.
• Export and Sharing: Data export and sharing functionalities, accessible in higher-tier plans.
• Centralised Billing: Feature for managing energy billing, offered under select plans.
• Energy Reports: Customisable reports provided as an optional feature or included in premium plans.

4.4 VoltView reserves the right to modify, enhance, or withdraw any features or services offered through the VoltView Platform at its sole discretion, without prior notice.

4.5 VoltView will use its reasonable endeavours to identify and present as favourable and competitive prices as possible on behalf of the Customer and will provide the Customer with any relevant and available Quotations obtained by the Suppliers VoltView works with for consideration by the Customer. VoltView and the Supplier reserve the right to revise, amend or withdraw any Quotation at any time upon informing the Customer.

4.6 The provision of any Quotation by a Supplier via VoltView does not constitute an offer to the Customer and the terms of a Quotation and duration for which any Quotation will be valid will vary depending on the Supplier. The Customer's acceptance of a Quotation and contract signature constitutes a non-revocable offer by the Customer to engage the Supplier to provide the Supplier Services and once such an offer has been made by the Customer, the Customer shall be committed to such offer and shall not be entitled to revoke the offer.

4.7 All offers made by Customers shall be subject at all times to the Supplier's acceptance and the Supplier shall be entitled at any time to refuse to accept a Customer's offer for any reason at the Supplier's sole discretion. No offer placed by the Customer shall be accepted by the Supplier other than (a) by a written acknowledgement issued and executed by the Supplier, or (b) (if earlier) by the Supplier starting to provide any of the Services.

4.8 VoltView will provide the Customer with updates at appropriate times to their designated email account detailing the status of the Supply Contracts, the renewal dates for each Supply Contract, and a reminder of how to revoke the Supply Contract.

4.9 If the Customer accepts the contract offer based on a Quotation and if the Supplier accepts the Customer, VoltView will organise the contract between the Supplier and the Customer for the supply and purchase of the Supplier Services ("Switching Service Supply Contract"). VoltView shall not be responsible for any delay or failure caused by any Supplier or Existing Supplier in relation to effecting any transfer.

4.10 VoltView will arrange the Switching Service Supply Contract based on the information provided by the Customer to VoltView. It is the Customer's responsibility to ensure at this point that all the Customer information is true, accurate, complete, reliable and current in all respects and to inform VoltView promptly if there are any errors and/or if any amendments are required. If any of the Customer information needs to be amended or rectified, this may result in the transfer being delayed or rejected by the Supplier.

4.11 Before Switching Service Supply Contract signature, VoltView will provide a summary of the key terms of the Switching Service Supply Contract to the Customer on the VoltView contract summary page. The Customer must check that all the details are correct and must inform VoltView of any errors and/or amendments.

4.12 If, after Switching Service Supply Contract signature, the Customer subsequently decides to not proceed with the Switching Service Supply Contract where VoltView has performed the Energy Consultancy Portal Services, VoltView shall be entitled to charge the Customer an administration fee of £150 plus VAT (the "Contract Cancellation Administration Fee").

4.13 The Customer acknowledges that by entering into a Switching Service Supply Contract with a Supplier, the Customer will be contracting directly with the Supplier and not with VoltView. The Customer agrees that VoltView is not liable in any way in relation to any transactions, dealings or arrangements of any kind made between the Customer and any Supplier and that any such transaction, dealing or arrangements (including, without limitation, any payment obligations of the Customer thereunder) are the Customer's sole risk and responsibility.

4.14 Although VoltView is confident the Customer's new Switching Service Supply Contract will go live, it needs to make the Customer aware that a termination fee may be charged if the Customer is currently supplied by a different Supplier, and the new Supplier is prevented by the Customer or an Existing Supplier from taking over the supply, having entered into this agreement. The Customer may be liable for all losses, costs and damages its new Supplier and VoltView may suffer as a result of the Switching Service Supply Contract not going live.

5. Charges and commission payments

5.1 In addition to the Contract Cancellation Administration Fee that may be payable pursuant to clause 4.12 above, the Customer shall pay the Subscription Fees to VoltView for the Services in accordance with this clause 5.

5.2 The Customer shall on the Commencement Date make payment of the Subscription Fees for the Initial Subscription Term via Direct Debit using GoCardless. The Customer agrees to provide VoltView valid, up-to-date and complete credit or debit card details and any other relevant, valid, up-to-date and complete contact and billing details as may be required by VoltView to set up the Direct Debit mandate. GoCardless will notify the Customer of the amount and schedule of payments in advance, in accordance with GoCardless' terms and conditions.

5.3 The Customer shall on the expiry of the Initial Subscription Term or applicable Renewal Period (as the case may be), authorise VoltView to collect the Subscription Fees for the next Renewal Period via Direct Debit using GoCardless (or such other payment platform at the sole discretion of Voltview, including, but not limited to, Stripe) and bill such credit or debit card as provided in accordance with clause 5.2, subject to clause 8.1, on each anniversary of the expiry of the Initial Subscription Term. The Customer agrees to ensure that the Direct Debit mandate remains active and valid for the duration of the Subscription Term.

5.4 The Subscription Fees are non-cancellable and non-refundable.

5.5 VoltView shall be entitled to increase the Subscription Fees at the start of each Renewal Period upon no less than three months' prior notice to the Customer.

5.6 VoltView receives a commission from Suppliers who have partnered with our third-party service provider to offer Quotations through the VoltView Platform as consideration for introducing Supply Contracts to a Customer. This commission is a flat fee based on the Customer's Estimated Annual Consumption (EAC) of energy, with VoltView receiving 70% of the total commission amount. The commission structure is as follows (amounts are exclusive of VAT):

Electricity and Gas:

• Less than or equal to 15,000 kWh: £100
• Between 15,001 kWh and 30,000 kWh: £175
• Between 30,001 kWh and 50,000 kWh: £250
• 50,001+ kWh: £500

5.7 The commission amounts are fixed as per the table above and are based on the Customer's Estimated Annual Consumption. These rates may vary from time to time, and any changes will be communicated to the Customer accordingly.

5.8 Any Contract Cancellation Administration Fee payable under clause 4.12 above shall be payable to VoltView by no later than 30 days from the date of the invoice for the same.

5.9 Without prejudice to VoltView other rights and remedies, if the Customer fails to pay when due any amount payable by it under or in connection with these Terms, it shall forthwith on demand by VoltView pay interest on the overdue amount from the due date until the date of actual payment (after as well as before judgment) at the rate of 4 per cent per annum above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%.

5.10 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

6. Customer's obligations

6.1 In addition to the Customer's other obligations set out in these Terms, the Customer warrants, represents and undertakes:

• 6.1.1 to co-operate with the Supplier(s) in all matters relating to the Services, including providing all relevant information in a timely manner as the Supplier(s) and/or VoltView may require from time to time (including providing copies of bills if requested, full names of end users in whose names Supply Contracts are to be drawn up, full supply address details and meter readings if requested) and that all such Customer information will be true, accurate, complete, reliable and current in all respects;
• 6.1.2 to comply at all times with these Terms and any applicable terms and conditions imposed by a Supplier in relation to the supply of the Supplier Services;
• 6.1.3 that any password, user details and/or account number allocated to or created by the Customer to enable the Customer to use the Services shall be kept confidential by the Customer at all times. VoltView will be entitled to assume that any person using the Customer's password, user details and/or account number is the Customer or someone doing so with the Customer's permission. The Customer shall be responsible and liable for any actions of any person using the Customer's password, user details and/or account number and shall immediately notify VoltView of any unauthorised use of the same;
• 6.1.4 provide evidence that the Customer is authorised to sign Supply Contracts on behalf of the end user if required by Voltview;
• 6.1.5 inform Voltview of any changes that will affect the Supply Contract, for example issues concerning the payment method, change of managing agent or change of name of end user;
• 6.1.6 inform VoltView if the Customer is a micro business which is defined as a business that employs fewer than 10 employees (or their full time equivalent) and has an annual turnover or balance sheet no greater than €2 million; or use no more than 100,000 kWh of electricity per year; or use no more than 293,000 kWh of gas per year. This information is required as there are protections that exist in the energy markets for micro businesses; and
• 6.1.7 use VoltView exclusively for the provision of the Services for the duration of this Contract.

6.2 If VoltView's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation ("Customer Default"):

• 6.2.1 without limiting or affecting any other right or remedy available to it, VoltView shall have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays the Supplier's performance of any of its obligations;
• 6.2.2 VoltView shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier's failure or delay to perform any of its obligations as set out in this clause 6.2; and
• 6.2.3 the Customer shall reimburse VoltView on written demand for any costs or losses sustained or incurred by VoltView arising directly or indirectly from the Customer Default.

7. Intellectual Property Rights

7.1 All Intellectual Property Rights (other than Intellectual Property Rights in any materials provided by the Customer) shall be owned by, or licensed to, VoltView.

7.2 VoltView grants to the Customer, or shall procure the direct grant to the Customer of, a fully paid-up, worldwide, non-exclusive, royalty-free licence during the term of the Contract to use the VoltView Platform for the purpose of receiving and using the Services.

7.3 The Customer shall not sub-license, assign or otherwise transfer the rights granted in clause 7.2.

7.4 The Customer grants VoltView a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by the Customer to VoltView for the term of the Contract for the purpose of providing the Services to the Customer.

8. Term and termination

8.1 This Contract shall, unless otherwise terminated as provided in this clause 8, commence on the Commencement Date and shall continue for the Initial Subscription Term and, thereafter, this Contract shall be automatically renewed for successive periods of 12 months (each a "Renewal Period"). The Initial Subscription Term together with any subsequent Renewal Periods shall constitute the "Subscription Term".

8.2 Without prejudice to the foregoing and any other rights and remedies that VoltView may have, VoltView shall be entitled to terminate or suspend the Services immediately upon written notice to the Customer in the event that:

• 8.2.1 the Customer is in breach of any of the provisions of these Terms and that in the case of a breach capable of remedy, such breach shall not have been remedied within 7 days of the date of a written notice from VoltView to the Customer specifying such breach; or
• 8.2.2 VoltView suspects on reasonable grounds that the Customer may have committed or attempted to have committed any fraud against VoltView and/or any Supplier.

8.3 Without affecting any other right or remedy available to it, either party may immediately terminate the Contract by giving the other party written notice.

8.4 The Customer hereby agrees to indemnify, keep indemnified, defend and hold VoltView and its respective officers, directors, employees, owners, agents, suppliers, contractors, partners, information providers and licensors harmless from and against any and all claims, damages, liability, demands, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any of such parties and any claims or legal proceedings which are brought or threatened arising out of or in connection with any use by or conduct of the Customer in relation to any of the Services, any transactions, dealings or arrangements made with any third party as a result of using the Services or any breach of any of the provisions of these Terms or of any law or the rights of any third party.

8.5 On termination of this Contract for any reason, all licences granted under these Terms shall immediately terminate and the Customer shall immediately cease all use of the Services.

9. Limitation on Liability

9.1 VoltView will exercise all reasonable skill and care in providing the Services. However, the performance of the Services by VoltView may be dependent upon third parties (including sub-contractors, third-party service providers, Suppliers, and Existing Suppliers), and VoltView is not able to guarantee or accept any responsibility for any failure or delay caused by such third parties or for any inaccurate, incomplete, or unreliable information provided to the Customer by such parties via VoltView.

9.2 VoltView shall use its reasonable endeavours to ensure that all pricing information provided by VoltView to the Customer as part of the Energy Supplier Switching Service is accurate, current and reliable in all material respects. However, save in respect of the foregoing, VoltView does not warrant and excludes all liability in respect of the accuracy, completeness, fitness for purposes or legality of any information accessed as a result of the Customer's use of the Services, the VoltView Platform or the Call Centre or otherwise communicated by VoltView to the Customer.

9.3 Except as expressly provided in these Terms, the Services and the VoltView Platform are provided on an "as is" basis without representation or warranty of any kind and to the fullest extent permissible pursuant to applicable law VoltView disclaims all other conditions, representations, statements and warranties, either express or implied (whether by common law, custom, statute or otherwise).

9.4 VoltView does not exclude or limit its liability (if any) in any way:

• 9.4.1 for death or personal injury caused by VoltView negligence;
• 9.4.2 for fraud or fraudulent misrepresentation; or
• 9.4.3 for any matter from which it is unlawful to exclude, or attempt to exclude, VoltView liability.

9.5 Subject to clause 9.4, VoltView's total liability to the Customer under the Contract shall not exceed £100,000 (one hundred thousand pounds).

9.6 Notwithstanding clause 9.4, VoltView will not be responsible for:

• 9.6.1 any events it could not have foreseen even if it had taken all reasonable care or performed the Services with all reasonable care; or
• 9.6.2 any loss of profit (whether direct or indirect), loss or harm to goodwill or reputation or any indirect or consequential loss arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.

9.7 This clause 9 shall survive termination of the Contract.

10. Data protection

10.1 The Customer acknowledges and agrees that any Customer personal data will be processed by VoltView and on behalf of the Customer in accordance with the VoltView Privacy Policy, a copy of which is available on request or using the following link – https://www.voltview.co.uk/privacy-policy.

10.2 In accepting these Terms, the Customer also grants VoltView permission to investigate their supply details on the relevant industry databases (including but not limited to RECCO, Transco, Xoserve, ECOES, Companies House, HRMC, The Charity Commission for England and Wales) in order to provide any Quotation, or facilitate any Supply Contract or auto switch.

11. Force Majeure

VoltView shall have no liability to the Customer if it is prevented from or delayed in performing any of its obligations in relation to the provision of any of the Services, or from carrying on its business, by acts, events, omissions or accidents beyond VoltView's reasonable control, including strikes, lock-outs or other industrial disputes (whether involving the workforce of VoltView or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, epidemic, pandemic, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of Suppliers or subcontractors, and VoltView shall be entitled to a reasonable extension of the time for performing such obligations in the event of any such occurrence.

12. No Waiver

Any failure or delay by VoltView to enforce any of its rights under these Terms is not to be taken as or deemed to be a waiver of that or any other right unless VoltView acknowledges and agrees to such a waiver in writing.

13. Severability

If any clause or part of a clause of these Terms is, or becomes, invalid, illegal or unenforceable, then that clause or part of a clause shall be deemed to be deleted from these Terms. Any such deemed deletion shall not affect the validity, legality or enforceability of the remainder of these Terms.

14. Third Party Rights

Except as expressly provided in clause 8.4, the parties agree that the provisions of these Terms are personal to them and are not intended to confer any rights of enforcement on any other third party. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Contract or to any of its provisions, other than clause 8.4.

15. Transfer of rights and obligations

15.1 These Terms are binding on the Customer and VoltView and on each parties' respective successors and assigns.

15.2 The Customer may not transfer, assign, charge or otherwise dispose of these Terms, or any of its rights or obligations arising under them, without VoltView's prior written consent.

15.3 VoltView may at any time transfer, assign, charge, sub-contract or otherwise dispose of these Terms, or any of its rights or obligations arising under them.

16. Entire Agreement

The warranties, exclusions and other express provisions of these Terms, the Privacy Policy and the Terms of Use set out the full extent of VoltView's obligations and liabilities concerning the subject matter and supersede any previous agreements between the parties relating thereto.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales and the parties irrevocably agree to submit to the non-exclusive jurisdiction of the English Courts.

18. Notices

18.1 Any notice given to a party under or in connection with the Contract shall be in writing and shall be:

• 18.1.1 delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or
• 18.1.2 sent by email to the email address last used by the Customer when writing to Voltview, or in the case of VoltView to support@VoltView.co.uk (or such other email address substituted in writing by the party to be served).

18.2 Any notice shall be deemed to have been received:

• 18.2.1 if delivered by hand, at the time the notice is left at the proper address;
• 18.2.2 if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or
• 18.2.3 if sent by email, at the time of transmission, or, if this time falls outside Normal Business Hours, when Normal Business Hours resume.

18.3 This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

19. Confidentiality

19.1 Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, assets, affairs, customers, clients or suppliers of the other party, except as permitted by clause 19.2.

19.2 Each party may disclose the other party's confidential information:

• 19.2.1 to its employees, officers, representatives, contractors or subcontracts or advisers who need to know such information for the purposes of exercising the party's rights or carrying out its obligations under or in connection with the Contract. Each party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other party's confidential information comply with this clause 19; and
• 19.2.2 as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

19.3 No party shall use any other party's confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with the Contract.